[cabfpub] Application for SHA-1 Issuance

[Dean Coclin]

Response from TSYS below:

In some cases it would be fair to say that affected customers have ignored 
campaigns, but not in all cases. It has been a difficult task to confirm all 
impacted clients where TSYS does not provide the user application. In some of 
those cases, the process of upgrading can be either (or both) time consuming 
and expensive, resulting in a need for more time to make all required updates.


-----Original Message-----
From: Gervase Markham [mailto:gerv at mozilla.org]
Sent: Tuesday, July 19, 2016 8:41 AM
To: Dean Coclin <Dean_Coclin at symantec.com>
Cc: Bryan Smoak <BryanSmoak at tsys.com>; public at cabforum.org
Subject: Re: [cabfpub] Application for SHA-1 Issuance

On 18/07/16 23:25, Dean Coclin wrote:
> Some terminals need to be replaced with other physical hardware, while
> others require a download to an updated application.  TSYS cannot make
> hardware purchasing decisions on behalf of our clients, and clients
> and merchants need to be consulted on a range of available replacement
> devices.  As for terminal downloads to an updated application, these
> must be performed at the device by a person (the updates cannot be
> "pushed").  TSYS and our clients have been communicating to impacted
> merchants by mail, e-mail, and telephone regarding the needed updates.
> As for the reduction from 300K to 60K terminals, this was accomplished
> by efforts to confirm certain applications did not need to be updated
> (applications not owned or provisioned by TSYS) that were on initial
> "potential" impact lists, as well as successful outbound campaigns to
> impacted merchants to perform terminal downloads to an updated
> application.

So there has been a campaign to get customers to update, so it would be fair 
to say that customers who are affected are those who have ignored those 
campaigns?

Gerv

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